---
title: "Airline Passenger Rights"
url: "https://legal.ge/en/service/aviation-and-maritime-law-en/airline-passenger-rights-en"
field: "Aviation & Maritime Law"
description: "Airline passenger rights in Georgia: carriage, baggage, ticket and refund under the Code. Legal.ge."
reviewed: "2026-02-10"
updated: "2026-11-07"
publisher: "legal.ge"
---

# Airline Passenger Rights

> Source: legal.ge, https://legal.ge/en/service/aviation-and-maritime-law-en/airline-passenger-rights-en

Airline passengers' rights in Georgia are defined by the Air Code: under the contract of carriage the carrier must bring the passenger to the destination and deliver the baggage to the authorised person; the contract is evidenced by a ticket and a baggage receipt; and the passenger has the right to refuse the flight and recover the fare. This page explains these rights under Articles 63, 66 and 68 of the Code.

## The carriage contract and its content

Under the first part of Article 63, under the contract of passenger carriage the carrier undertakes to bring the passenger to the destination and, where the passenger checks in baggage, to carry the baggage to the destination and hand it to the authorised person. The passenger undertakes to pay the fare established for the carriage and, where baggage is checked in, also the fee for its carriage. The carrier's two duties — carriage and delivery — are thus answered by the passenger's single duty of payment.

The contract of cargo transportation is regulated by the second part of the same article: the carrier undertakes to carry the cargo accepted from the sender to the destination and hand it to the authorised person, while the sender undertakes to pay the established fee. These contracts place the expectations of the passenger and the sender toward the carrier in a common frame.

The obligations of the two parties complement each other: the carrier's duty to carry and deliver is answered by the passenger's duty to pay. The fare and the baggage fee form part of the conditions of carriage, and where the carrier fails to perform, the passenger builds the claim precisely on those conditions — what is written in the ticket and the receipt becomes the boundary of the subject of the dispute.

## Transport documents

Under Article 66, the contract of carriage of passengers, baggage, cargo and postal items is evidenced respectively by a ticket, a baggage, cargo or postal receipt. The basic requirements for the form and content of these documents are established by the agency on the basis of the models and standards provided for by Georgia's international treaties and agreements.

The ticket and the receipt are therefore not mere formality: they are the principal evidence of the existence and terms of the contract on which a claim is built, and their loss complicates the proof. The passenger's position begins precisely with these documents: what carriage was contracted, what fare was paid and what baggage was checked in — all of this is read from the document.

The standardisation of documents protects the passenger: instead of each carrier inventing its own form, the agency establishes uniform requirements on the basis of international models — the content of the ticket thereby becomes repetitive and comparable, and the room for interpretation in a dispute shrinks.

The full text is available on legal.ge after signing in: https://legal.ge/en/service/aviation-and-maritime-law-en/airline-passenger-rights-en

### What may the passenger demand?

Transport to destination and baggage delivery.

### How is the contract evidenced?

By ticket and receipt.

### May one refuse the flight?

Yes, in due time — full refund.

### And with late notice?

Partial refund; a fee up to 25% is retained.

### Can more than 25% be kept?

No — the cap is set by law.