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Tbilisi, Georgia

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Made with in Georgia

  1. Services
  2. Banking & Finance Law
  3. Banking Disputes
  4. Banking Litigation
  5. Banking Malpractice Claims

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Banking Litigation

Banking Malpractice Claims

What is a banking malpractice claim?

It is a consumer's demand against a bank aimed at removing terms that contradict the principles of trust and good faith and create an unjustified imbalance to the consumer's detriment. The basis is articles 22, 24 and 28 of the Law of Georgia on Consumer Protection.

Which terms are void under the law?

Void terms include clauses banning set-off of claims, demanding more than the damage caused, altering the agreement unilaterally, renewing it automatically without consent, or referring disputes only to an arbitration not regulated by Georgian legislation.

Where can a complaint be filed?

A violation may be reported to the Georgian National Competition and Consumer Protection Agency or to the authorised regulator of the field, and this does not exclude the court, arbitration or mediation route.

What is the effect of one term being void?

The remaining parts of the contract stay in force if the void term was not essential and the contract would presumably have been concluded without it — this is provided for directly in the law.

5 min·9 Jan 2026

Banking malpractice claims and disputes represent one of the most relevant and complex areas of law in Georgia. The relationship between banks and clients is often characterized by an imbalance of power, where financial institutions possess significant resources and informational advantages. Banking malpractice refers to the failure of a bank or its employees to perform professional duties, negligence, violation of legislation, or bad faith actions that result in financial loss to the client. This service covers the protection of client rights in cases such as unfair contract terms, unauthorized deduction of funds from accounts, provision of incorrect financial advice, breach of confidentiality, and disregard for regulatory norms. While the banking sector in Georgia is strictly regulated, in practice, there are frequent instances where consumer rights are violated, requiring qualified legal intervention to recover damages and restore justice.

What Does the Banking Malpractice Claims Service Cover?

Lawyers specializing in banking malpractice ensure the protection of client interests across a wide range of disputes. This service covers:

  • Challenging Unfair Terms: Invalidating clauses in loan or deposit agreements that violate consumer rights or contradict principles of good faith.
  • Unauthorized Transaction Disputes: Establishing bank liability for funds lost due to cyberattacks, phishing, or internal fraud when the bank failed to provide adequate security measures.
  • Mis-selling Claims: Seeking compensation for the sale of financial products that did not match the client's risk profile or whose terms were not fully explained.
  • Reviewing Fees and Penalties: Challenging disproportionate penalties, hidden fees, or illegal changes to interest rates imposed by the bank.
  • Breach of Confidentiality: Recovering material and moral damages caused by the disclosure of banking secrets.

Updated: 15 Oct 2026

Legal basis:

  • მომხმარებლის უფლებების დაცვის შესახებ
  • კომერციული ბანკების საქმიანობის შესახებ
  • საქართველოს ეროვნული ბანკის შესახებ
  • საქართველოს სამოქალაქო კოდექსი