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  1. Services
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  4. Utility Services
  5. Rights of Final Energy Customers and Switching Suppliers

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Utility Services

Rights of Final Energy Customers and Switching Suppliers

How quickly can a customer switch supplier?

The effective and simple switching procedure allows the final customer to change the existing supplier no later than 3 weeks from sending the notification. Where the right to switch exists, imposing an additional financial obligation on the customer by the supplier is impermissible.

How is the customer informed about a price increase?

The supplier must notify the customer of a change in the supply price and other conditions no less than 1 month before the change takes effect, and also inform the customer of the right to terminate the contract before expiry. If the customer does not agree with the new terms, the customer has the right to withdraw from the contract.

Within how many days is a customer complaint reviewed?

The transparent, simple and free complaint procedure must enable fair and timely resolution of disputes. The law provides that disputes are resolved within 10 working days, with compensation or redress where applicable.

When may the supplier terminate supply?

The supplier may refuse service or stop supply only in force majeure or security-related cases defined by legislation, or where the customer, despite a warning, fails to perform contractual obligations, including payment. Termination for non-performance is carried out under the procedure established by a normative act of the regulator.

When is the final invoice issued after switching supplier?

After completion of the supplier switching procedure, the customer receives a final account, an invoice, no later than 6 weeks. The customer is also entitled to receive, free of charge, consumption and metering data and to make them available to the new supplier.

7 min·26 Aug 2026

Supply Activity and Its Core Principles

The supply of electricity or natural gas to final customers is carried out under the procedure established by the Law of Georgia on Energy and the subordinate normative acts issued under it. Save for the cases directly specified by the law, supply is performed at an unregulated market price, on the basis of a supply contract concluded between the final customer and the electricity or natural gas supplier. Household customers and small enterprises are entitled, under the procedure established by the law, to use electricity and natural gas supply services.

A supplier purchases electricity or natural gas on the basis of a bilateral contract or on an organized energy market. A supplier bearing a public service obligation may buy and sell energy in compliance with the law, the relevant market model concept and the legal acts of the regulator, provided it keeps separate accounting for public service supply and its other supply or trading activities. The regulator ensures, in line with Georgia's international obligations, that the regulation of supply activity is not discriminatory towards an energy enterprise of any party of the Energy Community.

Updated: 14 Oct 2026