For how long is information stored?
The supplier stores contract- and derivatives-related information for no less than 5 years and transfers it to the commission and the competition agency.
What fines are provided?
For unbundling breaches — up to 10% of the previous year's turnover; for market manipulation — up to 6%; for other breaches — a warning or a fine of 5 000 to 75 000 GEL.
By what deadlines is authorization carried out?
The government approves the electricity market concept within 3 months and the gas one within 10 months; electricity-sector authorization — by 1 July 2021, gas — by 1 July 2022.
Within what period are consumer disputes resolved?
Disputes must be resolved fairly and in good time within 10 working days, with compensation where appropriate.
When may the consumer terminate the contract?
Where the consumer does not agree with the changed supply conditions — by the right of early termination, after notice of the change.