The Starting Point of the Dispute: The Rules of the Game
A dispute between a player and an operator — refusal to pay, blocking of an account, disagreement over the payment of winnings — begins with one document: the rules of the game. The twenty-seventh article of the Law of Georgia on Organizing Lotteries, Gambling and Profitable Games establishes directly: the rules of the game must be posted at the place where the game is conducted and must be presented to the player upon first request.
This norm creates the practical foundation of the dispute: if the operator does not publish the rules or does not present them to the player, that is itself a violation of the law. If it does publish them, the rules become the measure by which the conduct of the game and the payment of winnings are assessed. Therefore the first step of argumentation in a dispute is always to obtain and fix this document.