Online Returns & Refunds in Georgia

Online Returns & Refunds

How much time do you have to withdraw?

14 calendar days — from receipt of the goods, or from conclusion for services — without stating any ground.

What if the trader gave you no information?

Return is possible within 12 months of the basic period's expiry, and once the information is received — with a seven-day period.

Who refunds the delivery cost?

The trader refunds the standard delivery cost too; the direct cost of return lies on the consumer unless otherwise agreed.

Is every item returnable?

No — statutory exceptions, including custom orders and perishable goods, are not subject to withdrawal.

5 min·8 Feb 2026

The Right of Withdrawal from Distance Contracts

Returning an item purchased from an online shop is regulated by the Law of Georgia on Protection of Consumer Rights, and this regulation gives the consumer a significant guarantee. Under these norms, save for the exceptions, the consumer has the right to withdraw from a distance contract or a contract concluded away from business premises within 14 calendar days without indicating any ground whatsoever.

This period is counted: for a service contract — from the conclusion of the contract; for a sale contract — from the moment the consumer or a third party indicated by the consumer (other than the carrier) acquires possession of the goods; for a goods order delivered in parts — from taking possession of the last item; for regular deliveries — from first taking possession of an item. Such detailed counting means that the starting moment of the period can always be established precisely.