Within what period must a payment order be executed?
Between customers of the same provider — on the day of receipt; with different providers — the payer's provider transfers the amount to the payee's provider no later than the next banking day, and the payee's provider makes it available on the day of crediting or, on a non-working day, no later than the next working day.
Who answers for a failed payment?
The payer's provider is liable to the payer unless it proves the payee's provider received the amount in time; once proven, liability passes to the payee's provider. The responsible provider reimburses without unjustified delay and restores the account.
How liable is a consumer for a payment made with a stolen card?
Liability is capped at GEL 100, unless the loss could not have been discovered before the operation or was caused by the provider. In case of fraud or gross negligence the cap does not apply and the damage is borne in full.
How quickly is a complaint examined?
A decision is taken no later than 15 working days from receipt; on delay, the reason and the total period — no more than 35 working days — are communicated. The decision indicates the possibility of applying to the National Bank's dispute resolution commission within 6 months.
Can consent be withdrawn before a payment?
Yes — the payer may withdraw consent at any time, but no later than the moment of execution established by law. Any operation after withdrawal is considered unauthorized and must be returned.
