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Legal Sandbox Georgia LLC
Document Type: Function Rulebook (Binding) Version: 1.4 Effective Date: 13 May 2026 Document Language: English (Georgian version prevails in case of conflict) Status: Binding contract, incorporated by reference into all applicable Role Terms and Conditions
This Subscriptions & Billing Function Rulebook ("Rulebook") establishes the rules governing subscription enrollment, pricing, billing, renewals, plan changes, refunds, and disputes on the legal.ge platform operated by Legal Sandbox Georgia LLC, Registration Number 405713768 (the "Platform").
This Rulebook is a binding part of the Terms and Conditions of every role permitted to enroll in or be subject to a subscription. By activating, modifying, renewing, paying for, or otherwise interacting with the Subscription system, You agree to be bound by this Rulebook.
In the event of any conflict between this Rulebook and a specific Role Terms and Conditions document, the Role Terms and Conditions prevail with respect to that role's specific obligations not addressed in this Rulebook; this Rulebook prevails on matters of subscription mechanics, billing, and rules common to all roles.
Changes in v1.2: Cross-Rulebook integration with Specializations & Pricing Function Rulebook v1.0. New §1.2.2(g) excluding specialization/pricing/book-from-calendar matters. Cross-reference notes added in §5.1 and §6.1 confirming canonical specialty slot counts referenced by Specializations & Pricing Rulebook §4.3. No operational rules changed; no re-consent required.
Changes in v1.3: Cross-Rulebook integration with Calendar Function Rulebook v1.0. Added 'Calendar Functionality' and 'Google Calendar Integration' rows to Solo Specialist tier matrix (§5.1.1) and Company tier matrix (§6.1.1). Added §1.2.2(h) referencing Calendar Rulebook scope. Calendar Functionality available to Pro/Expert (Solo) and Established/Enterprise (Company); Google Calendar Integration exclusive to Expert (Solo) and Enterprise (Company). Additive feature change; no re-consent required.
Changes in v1.4: Cross-Rulebook integration with Cabinet (Litigation) Function Rulebook v1.0. Added §1.2.2(i) excluding Cabinet matters from this Rulebook's scope. Enriched §8.4.1(f) and §9.3.1(a) with explicit cross-references to Cabinet Rulebook §7.2 (read-only fallback) and Article 20 (retention). Active Cases per Month tier features unchanged. No operational rule changes; no re-consent required.
1.1.1 This Rulebook provides a single authoritative source of truth governing the Subscriptions function on the Platform.
1.1.2 This Rulebook serves to:
(a) Define the subscription tiers available to Solo Specialists and Companies;
(b) Establish billing mechanics, including auto-renewal, proration, and grace periods;
(c) Govern plan switching (upgrade and downgrade) and plan deprecation;
(d) Define the subscription lifecycle and state transitions;
(e) Clarify the relationship between subscription tier and feature entitlements;
(f) Establish refund eligibility, dispute resolution, and chargeback handling;
(g) Allocate liability for billing-related matters.
1.2.1 This Rulebook applies to:
(a) Solo Specialist subscription tiers (Freemium, Pro, Expert);
(b) Company subscription tiers (Basic, Established, Enterprise);
(c) Company Specialists' inheritance of features from their Affiliated Company's subscription;
(d) All Subscription-related billing, including renewals, upgrades, downgrades, and refunds;
(e) Promotional codes, gifts, and discounts applied to Subscription fees.
1.2.2 This Rulebook does NOT govern:
(a) Trainer income (commission-based, not subscription-based) — governed by the Trainer Terms and Conditions;
(b) Inquiry-derived Consultation payments (12% commission model) — governed by the Inquiries & Messaging Function Rulebook;
(c) Free consultation Platform fees (10 GEL) — governed by the Inquiries & Messaging Function Rulebook §10.5;
(d) Organisation subscriptions and Token economy — governed by the Organisation Terms and Conditions Articles 5 and 6 (incorporated by reference herein for boundary purposes only). The member-side mechanics of any Solo Specialist subscription funded in whole or in part by Organisation Tokens remain subject to this Rulebook (see Section 1.2.5);
(e) Trainee enrollment fees for Trainings — governed by the Trainee Terms and Conditions;
(f) Bank-side fees, FX conversion rates, or processing fees imposed by issuing banks.
(g) Specialization selection (L2 specializations), pricing publication (FIXED, RANGE, QUOTE), and book-from-calendar Standing Offer mechanics — governed by the Specializations & Pricing Function Rulebook v1.0. The specialty slot counts referenced in Specializations & Pricing Rulebook §4.3 are sourced from this Rulebook (§5.1.1 for Solo tiers, §6.1.1 for Company tiers, §7 for Company Specialist inheritance) and remain canonical here.
(h) Calendar publication mechanics, Google Calendar OAuth integration, sync semantics, and Personal Block management — governed by the Calendar Function Rulebook v1.0. Calendar Functionality and Google Calendar Integration tier-gating is defined here (§5.1.1 / §6.1.1) and referenced operationally in the Calendar Rulebook §4.1.1(e) and §7.1.
(i) Cabinet (Litigation Case) management mechanics, multi-Specialist team structures, Cabinet financial model (off-Platform default + 7% Platform-handled commission), document/credential/notes management, withdrawal of representation, and Case File Delivery — governed by the Cabinet (Litigation) Function Rulebook v1.0. The Active Cases per Month tier features remain canonical here (§5.1.1 / §6.1.1) and are referenced by the Cabinet Rulebook §7.1 for Cabinet access gating.
1.2.5 Token-Funded Member Subscriptions — Boundary:
(a) Where an Organisation funds a member Solo Specialist's subscription via Organisation Tokens per the Organisation Terms and Conditions Article 6, this Rulebook continues to govern the member-side mechanics of the Solo Specialist subscription, including:
(i) Card on File requirement (preserved at all coverage levels including 100% Token coverage);
(ii) Past Due grace periods and feature degradation;
(iii) Renewal proration on member-initiated tier changes;
(iv) Member-side notifications;
(v) Member's individual obligations including chargeback policies.
(b) The Organisation Terms and Conditions governs the Organisation-side mechanics, including:
(i) Token issuance, expiry, and forfeiture;
(ii) Coverage Rule configuration and modification;
(iii) Pool depletion handling;
(iv) Organisation Administrator notifications.
(c) Conflict resolution: Where a question concerns mechanics applicable to a member's Solo Specialist subscription, this Rulebook prevails. Where a question concerns Token allocation or Organisation subscription mechanics, the Organisation T&C prevails.
1.3.1 This Rulebook directly affects:
| Role | Subscription Status |
|---|---|
| Solo Specialist | Required (any tier including Freemium) |
| Company | Required (any tier including Basic) |
| Company Specialist | Inherits from Affiliated Company; no individual subscription |
| Trainer | No subscription (commission-only model) |
| User (Client) | No subscription required |
| Moderator | No subscription required (Platform employee) |
| Author | No subscription required |
| Trainee | No subscription required |
| Organisation | Subscription per Organisation T&C Articles 5–6 (separate tiered structure: Free / Medium / Large with Token economy) |
2.1 Capitalized terms used but not defined in this Rulebook have the meanings given in the applicable Role Terms and Conditions or in the Platform's master Terms and Conditions.
2.2 For purposes of this Rulebook:
"Active" means a Subscription state in which all tier features are available and the Subscription is paid in good standing.
"Auto-Renewal" means the automatic re-charge of a Subscriber's payment method at the end of a Billing Cycle to renew the Subscription for the next Billing Cycle.
"Billing Cycle" means the period (typically one (1) month, six (6) months, or twelve (12) months) for which a Subscription has been paid in advance.
"Canceled" means a Subscription that has been terminated by the Subscriber's affirmative action.
"Card on File" means a payment instrument (credit or debit card) saved by the Subscriber for future automated charges.
"Chargeback" means a formal reversal of a Platform charge initiated by a Subscriber through their issuing bank, as opposed to through the Platform dispute mechanism.
"Company Tier" means one of three Company subscription levels: Basic, Established, or Enterprise.
"Days" means calendar days, including non-business days, unless explicitly stated otherwise.
"Expired" means a Subscription that has reached the end of its Billing Cycle without successful renewal.
"Feature Pool" means the aggregate Tier features available to a Company's affiliated Specialists, distributed on a first-come-first-served basis per Article 7.
"Freemium" means the entry-level Solo Specialist subscription tier at zero (0) GEL with a Card on File requirement. Freemium is a paid-tier-with-zero-amount, not "no subscription."
"GEL" means Georgian Lari, the lawful currency of Georgia and the sole denomination of Subscription pricing on the Platform.
"No Subscription" means a state where a verified Specialist account exists but no Subscription tier (including Freemium) has been activated. In this state, the Specialist's Profile remains visible after Verification, but contact information is hidden and no tier features beyond baseline are available.
"Past Due" means a Subscription state in which a scheduled renewal payment has failed and the Subscription is in a grace period before feature degradation.
"Pro-Rated Charge" means a partial charge calculated using daily proration when a Subscriber upgrades mid-Billing Cycle, equal to (new tier price − current tier price) × (remaining days / total days in cycle).
"Promo Code" means a code issued by the Platform conferring a discount, free period, or other benefit upon Subscription activation or renewal, governed by Article 11.
"Renewal Date" means the date on which a Subscription's current Billing Cycle ends and Auto-Renewal is attempted.
"Solo Tier" means one of three Solo Specialist subscription levels: Freemium, Pro, or Expert.
"Subscriber" means a Solo Specialist or Company that has activated a Subscription tier.
"Subscription" means the contractual relationship between a Subscriber and the Platform pursuant to a selected tier.
"Tier Features" means the bundle of Platform capabilities (post quotas, active case limits, contact disclosure, analytics depth, priority support, etc.) associated with each Subscription tier per Articles 5 and 6.
"Verified Profile" means a Specialist Profile that has completed the Platform's Verification process and is publicly visible.
3.1.1 The Platform operates two distinct Subscription categories:
(a) Solo Specialist Subscriptions — held by individual independent specialists;
(b) Company Subscriptions — held by registered Companies.
3.1.2 Affiliated Specialists (Company Specialists) do NOT hold individual Subscriptions; they inherit feature entitlements from the Affiliated Company's Subscription per Article 7.
3.1.3 Trainers do not hold Subscriptions; the Trainer commission-only model is governed by the Trainer Terms and Conditions.
3.2.1 A Specialist may not display a Verified Profile unless either:
(a) An individual Subscription (Solo Tier) has been activated, including Freemium; OR
(b) The Specialist is affiliated with a Company that holds an active Company Subscription.
3.2.2 A Specialist with no Subscription and no Company affiliation enters the No Subscription state per Section 8.6.
3.3.1 A Specialist may not simultaneously hold a Solo Specialist Subscription and be affiliated with a Company. Joining a Company terminates any active Solo Specialist Subscription per Article 12.4.
3.3.2 A Specialist leaving a Company does not automatically activate any individual Subscription; rather, transitions per Article 12.5 apply.
3.4.1 All Subscription pricing is denominated and paid in Georgian Lari (GEL).
3.4.2 No foreign currency Subscription pricing is offered in v1.0.
3.4.3 A Subscriber paying from a non-GEL bank account bears all foreign-exchange risk and any international card processing fees imposed by their issuing bank or card scheme.
3.5.1 Subscription pricing, discount schedules, promotional offerings, and gifts are at the sole discretion of the Platform.
3.5.2 The Platform may modify pricing, introduce new tiers, deprecate tiers, or adjust feature bundles at any time, subject to the rules in Articles 9 and 13.
3.5.3 Specific pricing in effect at any time is published on the Platform and supersedes any pricing reference in this Rulebook.
4.1.1 Solo Specialist Subscriptions consist of three (3) tiers:
| Tier | Price (Monthly) | Card on File Required | Profile Visibility | Contact Info Disclosure |
|---|---|---|---|---|
| Freemium | 0 GEL | ✅ Mandatory at activation | ✅ Yes (post-Verification) | ❌ Hidden |
| Pro | 119 GEL | ✅ Yes | ✅ Yes | ✅ Visible |
| Expert | 199 GEL | ✅ Yes | ✅ Yes | ✅ Visible |
4.1.2 Detailed feature entitlements are set forth in Article 5.
4.2.1 Company Subscriptions consist of three (3) tiers:
| Tier | Price (Monthly) | Card on File Required | Profile Visibility | Contact Info Disclosure |
|---|---|---|---|---|
| Basic | 0 GEL | ✅ Mandatory at activation | ✅ Yes (post-Verification) | ❌ Hidden |
| Established | 259 GEL | ✅ Yes | ✅ Yes | ❌ Hidden (verification badge withheld) |
| Enterprise | 799 GEL | ✅ Yes | ✅ Yes | ✅ Visible |
4.2.2 Detailed feature entitlements are set forth in Article 6.
4.3.1 Profile visibility is contingent on Verification, not on Subscription tier. A Specialist or Company that has completed Verification has a publicly visible Profile regardless of tier.
4.3.2 Subscription tier determines:
(a) Tier Features — quotas, capabilities, and feature depth;
(b) Contact Information Disclosure — whether phone, email, website, or address may be displayed on the Profile (per Inquiries & Messaging Function Rulebook §4.6).
4.4.1 All Subscription tiers are offered at the standard monthly price displayed on the Platform.
4.4.2 The Platform may offer discount schedules (e.g., for semi-annual or annual prepayment), promotional codes, gifts, and special pricing at its sole discretion. Any such offerings are published on the Platform.
5.1.1 The following table sets forth the feature entitlements for each Solo Specialist tier. Tier features may be modified at the Platform's discretion per Article 13.
Cross-reference: The "Specialty Slots" feature value for each tier (1 / 3 / 7 for Freemium / Pro / Expert) is the canonical source for the L2 specialization count limit referenced in Specializations & Pricing Rulebook §4.3.
| Feature | Freemium (0 GEL) | Pro (119 GEL/mo) | Expert (199 GEL/mo) |
|---|---|---|---|
| Card on File Requirement | ✅ Mandatory at activation | ✅ Required | ✅ Required |
| Active Profile (post-Verification) | ✅ Yes | ✅ Yes | ✅ Yes |
| Contact Information Disclosure | ❌ Hidden | ✅ Visible | ✅ Visible |
| Specialty Slots | 1 | 3 | 7 |
| Posts per Month | 5 | 10 | Unlimited |
| Active Cases per Month | 0 | 5 | 30 |
| Calendar Functionality (publish Available Slots, Personal Blocks) | ❌ | ✅ | ✅ |
| Google Calendar Integration (OAuth, two-way sync) | ❌ | ❌ | ✅ |
| Verified Badge | ❌ | ✅ | ✅ |
| Priority Position in Search | ❌ | ✅ | ✅ |
| Analytics Depth | Basic | Advanced | Full |
| Priority Support | ❌ | ❌ | ✅ |
| SEO Optimization | ❌ | Advanced | Full |
| LLM Optimization | ❌ | Advanced | Full |
| Receive Inquiries | ✅ Yes (no tier limit) | ✅ Yes | ✅ Yes |
5.2.1 Freemium is a zero-cost paid tier with mandatory Card on File at activation.
5.2.2 The Card on File requirement enables seamless tier upgrades without re-authentication.
5.2.3 Freemium does NOT unlock contact information disclosure on Profile; off-Platform engagement via Profile contact (per Inquiries Rulebook §4.6) is unavailable to Freemium-tier Specialists.
5.2.4 Freemium-tier Specialists may receive and process Inquiries on the Platform without limitation. The 12% Inquiry commission applies regardless of tier (per Inquiries Rulebook §10.4).
5.3.1 Pro tier unlocks contact information disclosure, priority position in search, advanced analytics, advanced SEO and LLM optimization, and the verified badge.
5.4.1 Expert tier provides the broadest feature set including unlimited posts, full analytics depth, priority support, and full SEO/LLM optimization.
5.5.1 Inquiry intake, processing, and Consultation conversion are not gated by Subscription tier beyond the contact-disclosure feature in Section 5.2.3. A Freemium-tier Specialist may receive an unlimited number of Inquiries.
6.1.1 The following table sets forth the feature entitlements for each Company tier. Tier features may be modified at the Platform's discretion per Article 13.
Cross-reference: The "Specialization Slots" feature value for each Company tier (5 / 10 / Unlimited for Basic / Established / Enterprise — applied as a Pool with first-come-first-served allocation) is the canonical source for the L2 specialization count limit referenced in Specializations & Pricing Rulebook §4.3 and §12.2 (Company Specialist Pool constraint).
| Feature | Basic (0 GEL) | Established (259 GEL/mo) | Enterprise (799 GEL/mo) |
|---|---|---|---|
| Card on File Requirement | ✅ Mandatory at activation | ✅ Required | ✅ Required |
| Active Profile (post-Verification) | ✅ Yes | ✅ Yes | ✅ Yes |
| Contact Information Disclosure | ❌ Hidden | ❌ Hidden | ✅ Visible |
| Specialist Slots | 3 | 5 | Unlimited |
| Specialization Slots | 5 | 10 | Unlimited |
| Posts per Month | 3 | 15 | Unlimited |
| Priority Position in Search | ❌ | ✅ | ✅ |
| Verified Badge | ❌ | ❌ | ✅ |
| Analytics Depth | Basic | Advanced | Full |
| Priority Support | ❌ | ❌ | ✅ |
| Active Cases | 0 | 30 | 96 |
| Calendar Functionality (publish Available Slots, Personal Blocks) | ❌ | ✅ | ✅ |
| Google Calendar Integration (OAuth, two-way sync) | ❌ | ❌ | ✅ |
| Maximum Specialists | 3 | 5 | Unlimited |
| Verification Badge for Specialists | ❌ | ✅ | ✅ |
| Meta Leads | ❌ | ❌ | ✅ |
| LLM Optimization | ❌ | ✅ | ✅ |
6.2.1 Basic is a zero-cost Company tier with mandatory Card on File at activation.
6.2.2 Basic does NOT unlock contact information disclosure or verified badge.
6.3.1 Established adds priority position, advanced analytics, LLM optimization, and verified badge for affiliated Specialists. Note that Established does NOT unlock contact information disclosure at the Company-Profile level (this is reserved for Enterprise).
6.4.1 Enterprise unlocks the full feature set, including unlimited specialists/specializations/posts, contact information disclosure, verified Company badge, and Meta leads integration.
7.1.1 Company Specialists do not hold individual Subscriptions. Their feature entitlements derive from their Affiliated Company's Subscription tier.
7.1.2 Company Specialist features are pulled from the Affiliated Company's Feature Pool per Section 7.2.
7.2.1 The Feature Pool model operates as follows:
(a) The Affiliated Company holds an aggregate quota of features (e.g., specialization slots, posts per month, active cases) at its Tier;
(b) Affiliated Specialists draw from this pool on a first-come-first-served basis as they consume the features;
(c) The Affiliated Company itself does not pre-allocate features to specific Specialists in v1.0;
(d) When a Specialist consumes a feature instance (e.g., creates a post or opens an active case), it counts against the Company's pool quota.
7.2.2 Example: A Company on the Established tier has 15 posts/month and 5 specialists. If Specialist A publishes 10 posts and Specialist B publishes 5 posts in the same month, the entire pool is consumed and other Specialists cannot publish further posts that month.
7.2.3 When the Company's pool is exhausted, additional feature consumption attempts by affiliated Specialists are blocked.
7.3.1 Specialty slots and Verified Badge entitlements pass from the Company's tier to affiliated Specialists per the Company tier feature matrix in Article 6.
7.3.2 The verification badge for affiliated Specialists is conditional on:
(a) The Specialist's individual Verification (per Role T&C); AND
(b) The Affiliated Company's tier supporting the badge (Established or Enterprise per Section 6.1.1).
7.4.1 First-come-first-served distribution is the v1.0 model. Future Rulebook versions may introduce admin-allocated distribution where the Company explicitly assigns features to specific Specialists.
8.1.1 Subscriptions move through the following primary states:
Active ⇄ Past Due
↓ ↓
Canceled Expired (after grace exhaustion)
Plus three sub-state flags:
(a) Pending Cancellation — User has clicked Cancel; subscription remains Active until current Billing Cycle ends;
(b) Pending Downgrade — User has clicked Downgrade; downgrade applies at next Billing Cycle;
(c) Trialing — Optional state; available only if Trial mechanics are introduced per Article 10.
8.1.2 The "No Subscription" state per Section 8.6 is structurally distinct from the lifecycle above; it applies to verified Specialists who have never activated any Subscription tier or whose grace period after Company departure has expired.
8.2.1 A Subscription enters Active state upon successful payment of the first Billing Cycle (or Card on File acceptance for Freemium / Basic).
8.2.2 While Active:
(a) All Tier Features are available;
(b) Auto-Renewal is enabled by default;
(c) The Subscriber may upgrade, downgrade, or cancel per Articles 9 and 13;
(d) Renewal is attempted on the Renewal Date.
8.3.1 A Subscription enters Past Due state when:
(a) An Auto-Renewal payment fails on attempt 1; AND
(b) The Subscription was previously paid (i.e., not Freemium / Basic, which require no recurring payment).
8.3.2 Past Due grace period mechanics:
| Day | Event |
|---|---|
| Day 0 | Renewal payment attempted; fails |
| Day 1 | Auto-retry 1; reminder notification sent |
| Day 2 | Auto-retry 2; reminder notification sent |
| Day 3 | Auto-retry 3 (final); reminder notification sent |
| Day 4 | Reminder notification sent |
| Day 5 | Reminder notification sent |
| Day 6 | Tier Features revert to Freemium-equivalent (for Solo) or Basic-equivalent (for Company) |
8.3.3 During Past Due (days 0–5):
(a) Tier Features remain available;
(b) The Subscriber receives daily reminder notifications;
(c) The Subscriber can update payment method or pay manually to recover.
8.3.4 Recovery from Past Due:
(a) The Subscriber pays the overdue amount;
(b) Subscription returns to Active immediately;
(c) The next Renewal Date is the date that would have applied had renewal succeeded on Day 0;
(d) No late fees apply in v1.0.
8.4.1 On day 6, if the Subscription has not recovered:
(a) For Solo Specialists with prior paid tier (Pro or Expert): Tier Features auto-degrade to Freemium; the existing Card on File is retained;
(b) For Companies with prior paid tier (Established or Enterprise): Tier Features auto-degrade to Basic; the existing Card on File is retained;
(c) Contact Information Disclosure is hidden;
(d) Posts and Active Cases beyond the new tier's quota become read-only (not deleted; Article 14.6);
(e) Active in-flight Inquiries are unaffected (Inquiries Rulebook applies independently);
(f) Cabinet data and case information are preserved per Cabinet Rulebook Article 20 (5-year post-Closure retention standard); the Specialist's existing Cases enter read-only mode per Cabinet Rulebook §7.2;
(g) Verified Badge is removed.
8.4.2 From the auto-degraded Freemium / Basic state, the Subscriber may at any time upgrade to a paid tier per Article 9 to restore features.
8.5.1 Canceled is reached when the Subscriber affirmatively cancels per Article 13.
8.5.2 Expired is reached when grace period exhaustion has occurred without recovery (i.e., upon transition to auto-degraded Freemium / Basic per Section 8.4.1, the original paid Subscription is considered Expired and replaced with the lower tier).
8.5.3 Both states are terminal for the original Subscription record, but the Subscriber retains a Subscription account (Freemium, Basic, or No Subscription per Section 8.6) and may re-activate paid tiers freely per Section 13.4.
8.6.1 "No Subscription" applies in two narrow scenarios:
(a) A newly verified Specialist who has not activated any Subscription tier;
(b) A Company Specialist who has departed an Affiliated Company and whose 15-day grace period (Article 12.5) has expired.
8.6.2 While in No Subscription:
(a) The Specialist's Profile remains publicly visible (post-Verification);
(b) Contact Information is hidden;
(c) No tier Features beyond Profile baseline are available;
(d) The Specialist may not receive Inquiries that require the contact-disclosure feature; standard Inquiries via Platform messaging remain available;
(e) Cabinet and case data are preserved.
8.6.3 Activation of Freemium from No Subscription requires:
(a) Affirmative selection of Freemium tier in account settings;
(b) Saving a Card on File.
8.6.4 "No Subscription" differs from Freemium in that No Subscription has no Card on File and no active Subscription record.
9.1.1 A Subscriber may upgrade to a higher-priced tier at any time during an active Billing Cycle.
9.1.2 Upgrade is effective immediately upon successful payment.
9.1.3 A Pro-Rated Charge is calculated as:
Pro-Rated Charge = (New Tier Price − Current Tier Price) × (Remaining Days / Total Days in Cycle)
Example: Specialist on Pro (119 GEL/month) upgrades to Expert (199 GEL/month) on day 15 of a 30-day Billing Cycle:
9.1.4 The original Renewal Date is preserved; the next renewal occurs at the original date but at the new tier price.
9.1.5 Upgrades are not subject to frequency limits — a Subscriber may upgrade multiple times within a Billing Cycle.
9.2.1 A Subscriber may downgrade to a lower-priced tier at any time during an active Billing Cycle.
9.2.2 Downgrade is effective at the start of the next Billing Cycle, not immediately.
9.2.3 No prorated refund or credit is issued for the unused current tier; the Subscriber retains the higher tier's features until the current cycle ends.
9.2.4 During the period between downgrade request and effective date, the Subscription is in the "Pending Downgrade" sub-state per Section 8.1.1(b).
9.2.5 A Pending Downgrade may be canceled by the Subscriber before the effective date; the original tier continues without interruption.
9.3.1 A Company downgrade that would put the Company below required limits (e.g., active Specialists, active cases, posts published) is handled as follows:
(a) Excess Specialists become auto-blocked but retain read-only Cabinet access per Cabinet Rulebook §7.2 (read-only fallback preserves all Privileged Content protections);
(b) Excess active cases become read-only;
(c) Excess posts become read-only;
(d) The Company is responsible for resolving overage situations through Cabinet management, archiving, or arranging Specialist departures before the downgrade effective date.
9.3.2 The Company is notified of overage implications at the time of downgrade selection.
9.4.1 Upgrades and downgrades may be initiated without limit within a Billing Cycle.
9.5.1 Because upgrades are immediate (Section 9.1.2), no "Pending Upgrade" state typically applies. The state is reserved for edge cases (e.g., payment processing delays).
10.1.1 Trial periods are not offered as a standard Subscription feature in v1.0.
10.1.2 The Platform reserves the right to introduce trial periods for any tier in future Rulebook versions or as a promotional offering.
10.2.1 When a trial period is introduced:
(a) Trial duration, eligibility, and tier coverage will be specified at introduction;
(b) The Subscriber must save a Card on File before trial activation;
(c) At trial expiration, the Subscription auto-converts to the corresponding paid tier; the saved Card on File is charged automatically;
(d) The Subscriber is notified before trial expiration and may cancel before auto-conversion.
10.2.2 Trial-specific terms supersede general Subscription terms for the trial period only.
11.1.1 The Platform may offer promotional codes ("Promo Codes"), gifts, and discounts at its sole discretion.
11.1.2 Promo Codes may include any of the following types or combinations thereof:
(a) Percentage discount (e.g., 20% off);
(b) Fixed-amount discount (e.g., 50 GEL off);
(c) Trial period extension;
(d) Free month or free Billing Cycle;
(e) First-time-only discount;
(f) Public codes (any user can apply);
(g) Private codes (assigned to specific users);
(h) Single-use or multi-use;
(i) Time-bounded validity;
(j) One-time application or recurring-discount duration.
11.2.1 Each Promo Code is governed by terms specified at issuance, including:
(a) Eligible tiers;
(b) Applicable Subscriber categories (Solo Specialists, Companies, or both);
(c) Discount type and amount;
(d) Validity period;
(e) Usage limits;
(f) Stacking rules.
11.2.2 Promo Code terms are communicated to recipients at issuance or distribution.
11.2.3 Promo Codes may be revoked by the Platform before redemption for fraud, error, or policy violations.
11.3.1 Promo Code stacking and combination rules are defined per Promo Code at issuance.
11.3.2 Default behavior, where not specified, is one (1) Promo Code per redemption.
11.4.1 The Platform may offer special promotional terms (discounts, Promo Codes, gifts) to members of organizations or institutions in partnership with the Platform.
11.4.2 Such offers are governed by the Organization Terms and Conditions (forthcoming) and any specific partnership agreement.
11.5.1 When a Promo Code's discounted period ends:
(a) Subsequent renewals proceed at full tier price;
(b) The Subscriber is notified of the price change at least seven (7) days before the next renewal at full price.
12.1.1 A new Specialist or Company activates Subscription as part of the post-Verification onboarding flow.
12.1.2 Activation requires:
(a) Selection of a tier;
(b) Acceptance of this Rulebook and applicable Role Terms and Conditions;
(c) Saving a Card on File (mandatory for all tiers including Freemium / Basic);
(d) Successful first payment (for paid tiers; Freemium / Basic activate at zero charge).
12.1.3 Upon successful activation, Subscription transitions to Active state.
12.2.1 Auto-Renewal is the default behavior.
12.2.2 Auto-Renewal occurs on the Renewal Date by automatically charging the Card on File.
12.2.3 A Subscriber may cancel Auto-Renewal at any time before the Renewal Date by setting cancellation per Article 13.
12.2.4 Upon Auto-Renewal payment failure, the Subscription enters Past Due per Article 8.3.
12.3.1 A Subscription renews at the price in effect at the time of original activation for the duration of the current Subscription.
12.3.2 If Platform pricing changes during a Billing Cycle, the new price applies only to the next renewal.
12.3.3 If the new price is higher than the existing price, the Platform shall provide at least 30 days' advance notice of the price change before the next Renewal Date. The Subscriber may cancel before the next Renewal Date and pay the original price for the remaining current cycle.
12.4.1 When a Solo Specialist joins a Company:
(a) Any active Solo Specialist Subscription is terminated;
(b) No refund is issued for unused portion of the Solo Specialist Subscription period;
(c) Remaining days do not transfer to the Company;
(d) The Specialist's features become inherited from the Company per Article 7.
12.5.1 When a Company Specialist departs an Affiliated Company:
(a) The Specialist receives a 15-day grace period during which Tier Features equivalent to the departed Company's tier remain available;
(b) During the grace period, the Specialist may activate a Solo Tier Subscription (Freemium, Pro, or Expert);
(c) At the expiration of the 15-day grace period, if no Solo Tier has been activated, the Specialist transitions to No Subscription state per Section 8.6.
12.5.2 The 15-day grace period exists because the departing Company Specialist had no individual Subscription Card on File and requires manual activation to enroll in any individual tier.
12.6.1 A Subscriber may delete their account during a Billing Cycle.
12.6.2 Upon account deletion:
(a) No refund is issued for the unused portion of the current Subscription;
(b) Account and data are processed per the Privacy Policy and applicable retention rules;
(c) Auto-Renewal is canceled.
13.1.1 A Subscriber may cancel their Subscription at any time during an active Billing Cycle.
13.2.1 Cancellation is effective at the end of the current Billing Cycle, not immediately.
13.2.2 Between cancellation request and effective date, the Subscription is in the "Pending Cancellation" sub-state per Section 8.1.1(a).
13.2.3 During Pending Cancellation:
(a) All Tier Features remain available;
(b) Auto-Renewal is disabled;
(c) The Subscriber may un-cancel by reverting before the effective date; Auto-Renewal is then re-enabled.
13.2.4 At the effective date:
(a) For Specialists / Companies with prior paid tier: Subscription transitions to Freemium (Solo) or Basic (Company); the existing Card on File is retained;
(b) The original paid Subscription is marked Canceled.
13.3.1 No refund is issued for unused portions of a Billing Cycle upon cancellation, except for limited Platform-error scenarios per Article 16.
13.4.1 A Canceled Subscriber may re-activate any tier at any time without restriction.
13.4.2 Reactivation pricing is at the current published price; previous discounts or Promo Codes are not retained unless explicitly permitted by their terms.
13.5.1 A Subscriber in Past Due state may explicitly Cancel; transition is immediate (not deferred to period end), since the Subscription is already in payment failure.
13.5.2 Upon immediate cancellation from Past Due:
(a) The Subscription transitions immediately to Freemium (Solo) or Basic (Company);
(b) Card on File is retained.
14.1.1 Available Billing Cycles in v1.0 are:
(a) Monthly (one (1) month);
(b) Such other cycles as the Platform may publish (e.g., semi-annual, annual) at its discretion.
14.2.1 First Billing Cycle: charged on activation.
14.2.2 Subsequent renewals: charged on the Renewal Date (the first day of the new Billing Cycle).
14.2.3 Upgrades: Pro-Rated Charge is processed immediately upon upgrade selection.
14.3.1 Subscription payments are processed via Card on File integrated through the Platform's payment processor (currently Bank of Georgia).
14.3.2 Bank transfer is not supported for recurring Subscription payments in v1.0; the Card on File requirement makes recurring billing automatic.
14.3.3 Future Rulebook versions may add additional payment methods.
14.4.1 Upon Auto-Renewal failure, the Platform automatically retries:
(a) Up to three (3) retries;
(b) Over five (5) days;
(c) After exhaustion of retries, Subscription enters Day 6 feature degradation per Article 8.4.
14.5.1 If a Subscriber's Past Due Subscription degrades to Freemium / Basic, and the Subscriber later activates a paid tier:
(a) Pricing is at then-current published rates;
(b) Activation triggers a fresh Billing Cycle.
14.6.1 When tier features are degraded due to Past Due exhaustion, content and resources beyond the new tier's quota become read-only:
(a) Posts beyond Freemium quota: visible but cannot be edited; not deleted;
(b) Active cases beyond Freemium quota: read-only access for the Specialist;
(c) Specialty slots beyond limit: indicated as exceeded; cannot add new specialties until upgrade.
14.6.2 Read-only items become editable again when the Subscriber upgrades to a tier supporting their volume.
15.1.1 All taxes applicable to the Subscriber on Platform Subscriptions or Subscription-derived income are the Subscriber's sole responsibility.
15.1.2 The Platform does not:
(a) Withhold taxes on the Subscriber's behalf;
(b) Provide tax advice;
(c) Issue tax determinations.
15.2.1 Subscription prices are tax-inclusive: the published price is the total amount the Subscriber pays, inclusive of any applicable VAT or similar taxes.
15.2.2 No additional VAT or tax surcharges are added at checkout.
15.3.1 The Platform issues a payment receipt at each Subscription charge.
15.3.2 VAT-compliant invoices are issued on Subscriber request through the Platform interface or by contacting Platform support.
15.4.1 Foreign Subscribers (e.g., non-Georgian companies) bear sole responsibility for any cross-border tax obligations, including but not limited to import VAT, withholding tax, or local registration requirements.
15.4.2 Application of any export-of-services exemption or zero-rating is the Subscriber's responsibility to claim with their tax authority.
16.1.1 Subscription fees are non-refundable as a general rule.
16.1.2 No refunds shall be issued for the following circumstances:
(a) Voluntary cancellation;
(b) Account suspension or termination by the Platform for cause;
(c) Account deletion by the Subscriber;
(d) Subscriber dissatisfaction;
(e) Mid-cycle downgrade;
(f) Solo Specialist joining a Company;
(g) Specialist departure from Company.
16.2.1 Notwithstanding Section 16.1, refunds may be issued at the Platform's discretion in the following limited scenarios:
(a) Duplicate charges caused by technical billing error;
(b) Charges incurred after a successful cancellation (Platform error in honoring the cancellation);
(c) Pricing error — Subscriber charged the wrong amount;
(d) Long-term Platform unavailability — multi-day Platform outage materially affecting Subscriber's ability to use paid features, where the outage is at Platform fault;
(e) Dispute resolution finding — billing dispute resolved in the Subscriber's favor per Article 17.
16.3.1 Approved refunds are issued to the original payment method only.
16.3.2 Refunds in foreign currency: the GEL amount is refunded to the original payment method; the Subscriber bears any FX loss or gain on conversion.
16.4.1 Refund requests under Section 16.2 must be submitted within 30 days of the contested charge.
16.5.1 Approved refunds are processed within fourteen (14) days of approval. Funds may take longer to appear on the Subscriber's account depending on the issuing bank's processing time.
17.1.1 A Subscriber may file a billing dispute with the Platform within 30 days of the contested charge.
17.2.1 Permitted grounds include:
(a) Charged after successful cancellation;
(b) Duplicate charge;
(c) Wrong amount charged;
(d) Unauthorized renewal (Subscriber claims they did not subscribe);
(e) Promotional code not applied;
(f) Refund not processed despite approval;
(g) Other (free text required).
17.3.1 Billing disputes are decided by the Platform Finance / Admin team, not by Moderators (billing requires specialized financial knowledge).
17.3.2 SUPER_ADMIN may override billing dispute decisions.
17.4.1 The Platform shall render a decision on a billing dispute within fourteen (14) days of filing.
17.5.1 Possible dispute outcomes:
(a) Refund issued under Section 16.2;
(b) Adjustment to Subscriber's account (e.g., credit applied to next Billing Cycle);
(c) Renewal corrected if technical error;
(d) No action if dispute is unfounded;
(e) Escalation to SUPER_ADMIN for complex cases.
17.6.1 Platform Finance / Admin decisions are final under this Rulebook. The Subscriber retains any rights they may have under applicable Georgian law to seek judicial relief.
18.1.1 A Chargeback is a formal reversal of a Platform charge initiated by the Subscriber through their issuing bank or card scheme, bypassing the Platform's billing-dispute mechanism per Article 17.
18.2.1 The Platform regards Chargebacks as adversarial conduct when the Subscriber has not first attempted resolution through Article 17.
18.3.1 Upon notification of a Chargeback, the Platform shall:
(a) Immediately suspend the Subscriber's account;
(b) Suspend all paid tier Features;
(c) Initiate investigation of the Chargeback;
(d) Notify the Subscriber of the suspension.
18.4.1 Account suspension persists until the Chargeback is resolved at the bank level.
18.4.2 Possible outcomes:
(a) Chargeback upheld by bank — funds return to Subscriber; Platform may, at its discretion, terminate the Subscriber's account permanently;
(b) Chargeback denied by bank — funds remain with Platform; Subscription may be reinstated at Platform's discretion subject to any cure of the underlying issue.
18.5.1 The Platform reserves the right to permanently ban Subscribers who file Chargebacks without first using the Article 17 dispute mechanism, particularly where evidence indicates fraud or bad faith.
18.6.1 Chargeback-related fees imposed on the Platform by its acquiring bank may, at the Platform's discretion, be passed through as a charge against any future Platform balances of the Subscriber.
19.1.1 The Platform may deprecate, modify, or restructure any Subscription tier at its sole discretion.
19.2.1 When a tier is deprecated:
(a) 30 days' advance notice is provided to all affected Subscribers via in-app notification and email;
(b) Notification specifies the deprecation date, the rationale, and the migration options available.
19.2.2 Public announcement of deprecation may be made simultaneously, but advance individual notice to affected Subscribers is mandatory.
19.3.1 Subscribers on a deprecated tier are migrated at their next Renewal Date.
19.3.2 At Renewal:
(a) Affected Subscribers are presented with currently available plans for selection;
(b) The Platform may auto-suggest the closest equivalent plan;
(c) Subscribers may downgrade to Freemium / Basic;
(d) Subscribers may cancel.
19.3.3 If the Subscriber takes no action by the Renewal Date:
(a) The Subscription is auto-migrated to Freemium (for Solo) or Basic (for Company);
(b) Auto-charging into a different paid plan without consent is prohibited.
19.4.1 Existing Subscribers on deprecated tiers continue at their existing pricing until the next Renewal Date. The deprecated tier is unavailable for new subscriptions starting at the deprecation date.
20.1.1 The Platform shall notify Subscribers of the following Subscription events:
(a) Subscription activation (welcome confirmation);
(b) Renewal reminder (7 days before Renewal Date);
(c) Renewal payment success;
(d) Renewal payment failure (each failed retry attempt);
(e) Past Due entered;
(f) Daily reminder during Past Due (days 1–5);
(g) Feature degradation imminent (day 5 reminder before day 6);
(h) Subscription Canceled (user-initiated);
(i) Subscription Expired (auto, after grace period exhaustion);
(j) Plan upgrade applied;
(k) Plan downgrade scheduled;
(l) Plan downgrade effective;
(m) Promo Code applied;
(n) Promo Code expiring (price-change notice 7 days before promo end);
(o) Price change (30-day advance notice for higher renewal price);
(p) Plan deprecation (30-day advance notice);
(q) Account suspension due to Chargeback;
(r) Refund processed;
(s) Subscription renewed at new tier (after upgrade-cycle transition).
20.2.1 Notifications are delivered via:
(a) In-app notification (mandatory);
(b) Email to address on file (mandatory);
(c) Other channels at Platform's discretion (SMS, push notification).
20.3.1 Notification delivery failures (bounced email, Platform downtime) do not extend Renewal Dates, grace periods, or Refund Request Windows.
20.3.2 The Subscriber is responsible for maintaining accurate contact information and reasonable monitoring of their Platform Account.
21.1.1 Subscribers shall not:
(a) Maintain false or fraudulent payment information;
(b) Attempt to circumvent feature limits through alternative accounts or credentials;
(c) Engage in chargeback fraud (filing chargebacks for charges they authorized);
(d) Misrepresent identity to obtain promotional discounts;
(e) Resell, share, or redistribute their Subscription account credentials;
(f) Use multiple accounts to circumvent tier limits.
21.2.1 Violations may result in:
| Severity | Possible Consequences |
|---|---|
| Minor | Warning |
| Standard | Account flag; reduced access; investigation |
| Serious | Account suspension; Subscription forfeiture |
| Severe | Account termination; permanent ban; legal action where warranted |
21.2.2 Specific consequence application is at Platform discretion.
22.1.1 The Platform's liability for Subscription-related matters is limited to:
(a) Issuing refunds in scenarios per Article 16.2;
(b) Resolving billing disputes per Article 17;
(c) Maintaining accurate billing records;
(d) Reasonable efforts to maintain Platform availability.
22.1.2 The Platform is not liable for:
(a) Foreign exchange losses incurred by Subscribers;
(b) Bank-side processing fees;
(c) Subscriber tax obligations;
(d) Loss of business opportunities arising from feature degradation;
(e) Capture failure on Inquiry consultations (governed by Inquiries Rulebook §10.4.3).
22.2.1 The Subscriber is liable for:
(a) Payment obligations (Subscription fees on Renewal Date);
(b) Maintaining valid Card on File;
(c) Tax obligations on Subscription income or expense;
(d) Consequences of Subscription lapse (feature degradation, possible loss of contact disclosure);
(e) Their own conduct, including any chargeback fraud.
22.3.1 The Subscriber shall defend, indemnify, and hold harmless the Platform from claims arising from:
(a) Subscriber's Chargeback fraud;
(b) Subscriber's Promo Code fraud;
(c) Subscriber's tax compliance failures;
(d) Subscriber's circumvention of tier limits.
23.1.1 Subscription fees and Inquiry consultation commission (per Inquiries & Messaging Function Rulebook §10.4) are fully independent revenue streams.
23.2.1 A Specialist on any Subscription tier (including Freemium) is subject to:
(a) 12% Platform commission on captured Consultation payments per Inquiries Rulebook §10.4.1;
(b) 10 GEL flat fee on completed free consultations per Inquiries Rulebook §10.5.
23.2.2 Higher tiers do NOT receive reduced Inquiry commission rates in v1.0.
23.3.1 A Subscription in Past Due state and an Inquiry Capture failure are handled independently:
(a) Past Due affects the Subscription tier and tier features;
(b) Capture failure (Inquiries Rulebook §10.4.3) affects the individual consultation payment.
23.3.2 Past Due does not freeze Consultation payouts, and Capture failure does not affect Subscription status.
24.1.1 Subscriptions held by Organisations on the Platform are governed by the Organisation Terms and Conditions ("Organisation T&C"), specifically Articles 5 (Subscription Tiers and Token Economy) and 6 (Token Coverage Rules).
24.1.2 Organisation subscriptions:
(a) Operate under a separate three-tier structure (Free / Medium / Large) distinct from Solo Specialist and Company tiers;
(b) Use GEL pricing exclusive of VAT (B2B model), distinct from this Rulebook's tax-inclusive pricing for Solo and Company subscriptions;
(c) Include a Token economy in which Tokens issued to Organisations may be redeemed to fund Affiliated Member Solo Specialist subscriptions;
(d) Are subject to a 60-day amendment notice period, distinct from this Rulebook's amendment provisions.
24.2.1 Where a member Solo Specialist's subscription is funded in whole or in part by Organisation Tokens, this Rulebook continues to govern member-side mechanics per Section 1.2.5. The Card on File requirement applies at all coverage levels.
24.3.1 This Article serves as a navigation pointer; substantive rules for Organisation subscriptions reside in the Organisation T&C. In event of any conflict between this Rulebook and the Organisation T&C, the Organisation T&C prevails on Organisation-side matters; this Rulebook prevails on member-side matters per Section 1.2.5(c).
25.1.1 This Rulebook is governed by the laws of Georgia.
25.2.1 Any dispute arising out of or relating to this Rulebook that cannot be resolved through Platform mechanisms shall be subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia, consistent with the Platform's master Terms and Conditions.
25.3.1 This Rulebook is published in English, Georgian, and Russian. In the event of any conflict between language versions, the Georgian version prevails.
26.1.1 The Platform reserves the right to amend this Rulebook at any time, in its sole discretion, with immediate effect upon publication.
26.2.1 Upon publication of any amendment, the Platform shall present a re-consent prompt to all Subscribers on their next Platform login or on next interaction with the Subscription system, whichever is earlier.
26.2.2 Continued use of any Subscription tier after publication of an amendment constitutes acceptance of the amended Rulebook.
26.2.3 A Subscriber who declines to re-consent shall lose the ability to manage Subscription settings; the existing Subscription continues to its scheduled Renewal Date, after which it transitions to Canceled.
26.3.1 Amendments take effect immediately upon publication. No grace period applies.
26.4.1 Notwithstanding immediate-effect amendments, price increases affecting active Subscriptions are subject to the 30-day advance notice rule of Section 12.3.3.
27.1.1 This Rulebook is incorporated by reference into the following Role Terms and Conditions:
(a) Solo Specialist Terms and Conditions;
(b) Company Specialist Terms and Conditions (with respect to inheritance from Company);
(c) Company Terms and Conditions;
(d) User Terms and Conditions (limited — only with respect to information about Specialist tiers, where relevant);
(e) Moderator Terms and Conditions (limited — only with respect to chargeback handling).
27.2.1 Conflicts between this Rulebook and a Role Terms and Conditions document are resolved as follows:
(a) Matters specific to a single role are governed by the applicable Role T&C;
(b) Matters of Subscription mechanics and billing are governed by this Rulebook;
(c) In genuine ambiguity, the Role T&C prevails for that role.
27.3.1 The following existing Role T&Cs require amendment to reference this Rulebook and update prior provisions:
| Role T&C | Required Action |
|---|---|
| Solo Specialist T&C Article 5 (Financial Terms) | Wholly replaced with reference to this Rulebook |
| Company T&C Article 6 (Financial Terms) | Wholly replaced with reference to this Rulebook |
| Company Specialist T&C | Add reference for inheritance from Company per Article 7 |
| Trainer T&C | Confirm no Subscription requirement (commission-only) |
| User T&C | Add limited reference for awareness of Specialist tiers |
| Moderator T&C | Add reference for chargeback handling |
28.1.1 If any provision of this Rulebook is held invalid, illegal, or unenforceable, the provision shall be modified to the minimum extent necessary to make it valid; if not possible, the provision shall be severed, and the remaining provisions shall continue in force.
28.2.1 This Rulebook, together with the master Terms and Conditions, Privacy Policy, Cookies Policy, and applicable Role Terms and Conditions, constitutes the entire agreement regarding the Subscriptions & Billing function on the Platform.
28.3.1 The Platform's failure to enforce any provision shall not constitute a waiver. Any waiver must be in writing to be effective.
| Version | Date | Author | Description |
|---|---|---|---|
| 1.0 | 13 May 2026 | Legal Sandbox Georgia LLC | Initial publication |
| Parameter | Value | Source |
|---|---|---|
| Solo Tiers | Freemium / Pro / Expert | Art. 4.1, 5 |
| Solo Tier prices (GEL/mo) | 0 / 119 / 199 | Art. 4.1 |
| Company Tiers | Basic / Established / Enterprise | Art. 4.2, 6 |
| Company Tier prices (GEL/mo) | 0 / 259 / 799 | Art. 4.2 |
| Currency | GEL only | Art. 3.4 |
| Card on File | Mandatory at all tiers including Freemium / Basic | Art. 5.2, 6.2 |
| Profile Visibility | Post-Verification, regardless of tier | Art. 4.3.1 |
| Contact Disclosure | Pro+, Expert (Solo); Enterprise (Company) | Art. 5.1.1, 6.1.1 |
| Inquiry Independence | All tiers receive Inquiries; no tier limit | Art. 5.5 |
| Specialist Inheritance | Pool model, first-come-first-served | Art. 7.2 |
| Past Due grace period | 5 days reminders, day 6 feature degradation | Art. 8.3 |
| Past Due retries | Up to 3 over 5 days | Art. 14.4 |
| Auto-degrade target | Freemium (Solo) / Basic (Company) | Art. 8.4 |
| Read-only excess content | Posts, cases beyond new tier limits | Art. 14.6 |
| Upgrade timing | Immediate, with prorated charge | Art. 9.1 |
| Proration formula | (new − old) × (days remaining / total days) | Art. 9.1.3 |
| Renewal Date on upgrade | Preserved (original date) | Art. 9.1.4 |
| Downgrade timing | Effective at next Billing Cycle | Art. 9.2 |
| Downgrade prorated refund | None | Art. 9.2.3 |
| Switching frequency | Unlimited | Art. 9.4 |
| Trial periods | Not in v1.0; reserved | Art. 10 |
| Promo Codes | All variations supported; rules per code | Art. 11 |
| Cancellation default | At period end | Art. 13.2 |
| Cancellation from Past Due | Immediate | Art. 13.5 |
| Reactivation after cancel | No restriction | Art. 13.4 |
| Account deletion mid-cycle | No refund | Art. 12.6 |
| Solo joining Company | Solo subscription terminated, no refund | Art. 12.4 |
| Company Specialist departing | 15-day grace at Company-tier-equiv, then No Subscription | Art. 12.5 |
| Auto-Renewal default | Yes | Art. 12.2 |
| Renewal payment timing | Day 0 of new cycle | Art. 14.2 |
| Renewal price change | Old price honored current cycle; 30-day notice for higher | Art. 12.3 |
| Tax responsibility | Subscriber bears | Art. 15.1 |
| Tax-inclusive pricing | Yes | Art. 15.2 |
| VAT invoice issuance | On request | Art. 15.3 |
| Refund default | Non-refundable | Art. 16.1 |
| Refund exceptions | 5 categories: dup charge, post-cancel, pricing error, outage, dispute finding | Art. 16.2 |
| Refund mechanism | Original payment method | Art. 16.3 |
| Refund request window | 30 days | Art. 16.4 |
| Dispute filing window | 30 days | Art. 17.1 |
| Dispute arbiter | Platform Finance / Admin team | Art. 17.3 |
| Dispute decision window | 14 days | Art. 17.4 |
| Chargeback consequence | Immediate account suspension; possible permanent ban | Art. 18.3, 18.5 |
| Plan deprecation notice | 30 days | Art. 19.2 |
| Plan deprecation default migration | Freemium / Basic if no action | Art. 19.3.3 |
| 12% Inquiry commission | Applies regardless of tier | Art. 23.2 |
| 10 GEL free-consultation fee | Applies regardless of tier | Art. 23.2 |
| Notifications | Full mandatory v1.0 system | Art. 20 |
| Amendment grace period | None (except for higher prices) | Art. 25.3 |
END OF RULEBOOK
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